Current Vacancies

Current Vacanies at Beaucare Medical:

 

Service Administrator 
Beaucare Medical - Harrogate

We are a successful, rapidly growing national company. We supply to the national care home market with both hygiene and medical products. We require an individual who can assist our service department to manage and process all administrative tasks in relation to the department. Duties will include the following:

  • LOLER Administration – Certificates, Life Cycle, Send out, Upload and maintain website, File Documents
  • LOLER Contracts – Ensure all current homes that we carry out LOLER inspections are on an up to date contract
  • Capital Equipment Serial Numbers – Type and file
  • Generate and follow up LOLER leads
  • Parts Return to Suppliers (Warranty or otherwise) – Liaise with supplier, customer and manage process
  • Diary Management – arranging for the engineers to attend sites and detail information within the appointment such as address, contact, telephone number and details of the visit.
  • Liaise with customers re any issues, orders or queries and ensure processed to completion

Additional responsibilities:

  • Maintain a professional and courteous service to customers and suppliers
  • Process all documentation efficiently and maintain records in accordance with service and ISO procedures
  • Service and quality levels are maintained, ensuring future business is maximised and new business opportunities are sought.
  • Follow up visits for repairs/servicing are timely and to customer satisfaction.
  • Liaise effectively with Departments to ensure quality customer service is maintained
  • Any customer service issues are dealt with in a timely and professional manner including feedback to the relevant business areas
  • Meet company standards against key performance indicators

Job Type: Full-time

Job Location:

  • Harrogate

Required education:

  • Secondary education

Required experience:

  • Administration: 1 year

Telesales

We are a successful, rapidly growing national company, supplying the national care home market with both hygiene and medical products. We require an individual who can develop and grow existing sales areas, working on bringing in and maintaining new and existing business.

You will be required to:

  • ·Make outbound telephone phone calls to prospective customers
  • ·Quote generation, follow up of quotes and courtesy calls to customers
  • ·Process all orders for your area using Sage200
  • ·Account management of existing customers, ensuring sales aremaximised from existing business
  • ·Ensure CRM records are up to date and correct to enable full telesales reporting
  • ·Respond to and resolve any customer service issues in a timely and professional manner including feedback to the relevant business areas
  • ·Meet targets for area growth and new accounts

We are looking for an ambitious self-starter with a minimum of 12 months prior sales experience. You will be required to confidently deal with both new & existing customers. You will need to be well organised and must be able to demonstrate a track record of achieving sales targets and delivering against KPIs. You will need an excellent phone manner and communication skills and the ability to work collaboratively in a team environment. 

Full technical product and sales training will be provided. 

Sales Account Manager
 

Beaucare are actively looking for an experienced sales people at all levels to join our team. 

We are a successful, rapidly growing national company, supplying the national care home market with both hygiene and medical products. We require an individual who can help with the development and growth of existing sales areas, working on both new and existing business. Our customers require attention to detail and excellent customer support.

Sales Administrator

Key Responsibilities:

  • Administrative support for the Area Sales Managers
  • Responding to enquires and inputting sales/orders via website or telephone as appropriate
  • Preparing and sending emails relating to enquiries and sales calls
  • Maintaining accurate information on CRM database
  • Maintain a high level of ''After Sales'' service and continuity for clients

Outbound Telesales

Key Responsibilities:

  • Make outbound telephone phone calls to prospective customers
  • Quote generation, follow up of quotes and courtesy calls to customers
  • Meet targets for area growth and new business
  • Process all orders 
  • Ensure CRM records are up to date and correct to enable full telesales reporting

Account Manager

Key Responsibilities:

  • Account management of existing customers, ensuring sales are maximised from existing business
  • Process all orders
  • Respond to and resolve any customer service issues in a timely and professional manner including feedback to the relevant business areas
  • Meet targets for area growth

Key skills for all roles:

  • Be articulate, confident, enthusiastic and have excellent attention to detail
  • Have the ability to generate rapport, build productive customer relationships and communicate with people at all levels
  • Work well under pressure, managing a high workload & multiple deadlines simultaneously
  • Thrive whilst working both autonomously and as part of a team
  • First class administrative skills gained working in a varied and busy environment
  • Excellent telephone manner
  • Exceptional written and verbal communication skills
  • Excellent organisational & time management skills
  • Strong knowledge of Microsoft Office and CRM systems
  • Be able to confidently deal with both new & existing customers. 
  • Ability to work collaboratively in a team environment. 

Full technical product training will be provided.